Question 1

Does Just Splurge ship outside of the U.S.?

Accepted Answer

No, at this time we do not offer shipping outside Unites States.

Question 2

When will I receive my order?

Accepted Answer

All orders are processed, shipped & delivered within 3-5 business days from the day you place the order and will be shipped USPS Priority or First Class to 48 contiguous States; Excluding Sunday's or Holidays.
Transit times will vary depending on operational conditions. Delivery by a certain date or time is not available. You will receive an email with tracking information as soon as your order is shipped.

Question 3

Payment Options

Accepted Answer

Just Splurge accepts most payment options including: 
Visa
Mastercard
American Express
Discover
Apple Pay
*most debit cards. 
We do not accept checks or money orders.

Unfortunately at this time we do not process orders containing international billing or shipping address.

Please ensure that your billing name is exactly as it appears on your credit card.  For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.

Question 4

How much does shipping cost?

Accepted Answer

FREE SHIPPING ON ORDERS OVER $50

SHIPPING FEE:  $5.00 flat rate shipping on all orders under $50.

Question 5

What is the return/exchange policy?

Accepted Answer

FREE RETURNS
Thank you for shopping with Just Splurge. If your package arrived damaged, it was the wrong size or just didn't meet your expectations, you may request a refund within 30 days of the order date. We will accept your unworn/unwashed item with tags attached, in it's original product packaging. Returned items must have no visible signs of wear or use. Just Splurge has the right to deny any return that does not meet these conditions.  After we receive your returned item and inspect/approve its condition, we will process your refund within 3-5 business days to your original payment method. Original shipping costs incurred are non-refundable. Online returns are eligible for a refund only within 30 days.

All returns are accepted as long as the request is made to return the item within 30 days of receiving the merchandise.
Once approved we will generate the FREE UPS prepaid label, and email you with the label attached.
Just print the label, attach it to any box/package and return your items.
You will have 30 days to send the item back for full refund.
Once we receive the items back we will process the return and refund the balance back to your original payment method.
Please include your Order#, items returning, and the reason for the return.

Just Splurge is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping your returns.

RETURNS ADDRESS:
SHIPPING DEPARTMENT
C/O JUST SPLURGE
1732 Santee Street 
Los Angeles, CA 90015

EXCHANGES
Unfortunately, we currently do not offer exchanges in order to make the returns process as efficient as possible. In order to process an exchange just place an order for the new item before or after returning your unwanted items.

Question 6

Do I need to create an account before I place an order?

Accepted Answer

No, you do not need to create an account before placing an order. You may check out as a guest and you will have the opportunity to create an account at the end of the order process.

Question 7

Does prices include taxes?

Accepted Answer

Prices displayed do not include sales tax. Sales tax will be calculated on the total value of merchandise during the check-out process, and will be displayed on your Order Summary page. Taxes are calculated by State of purchase. The only places in the United States, where apparel/clothing is completely exempt, are the four states in which there is no sales tax at all: Delaware, Montana, New Hampshire, and Oregon.

Question 8

Still need help?

Accepted Answer

Our Customer Service team is here to assist you with anything you need! Reach out to us via email at info@justsplurge.shop or call 1-888-238-4651.

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Just Splurge

Does Just Splurge ship outside of the U.S.?

When will I receive my order?

Payment Options

How much does shipping cost?

What is the return/exchange policy?

Do I need to create an account before I place an order?

Does prices include taxes?

Still need help?

| FREE SHIPPING ON ALL ORDERS $75+ |

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